Mr. Doe pulls two documents from his briefcase and hands them to you. One is a recent treatment summary from his personal physician and the other is a study on Vietnam Veterans that was printed from the Internet. He explains that his VSO suggested that he bring this information to you. Mr. Doe asks you to add the information to his claims folder.

What you do with the documents depends on whether you are a VHA or VBA-contracted examiner. Please see the table on this page.

Since an examiner cannot add documents to a claims folder, you should advise Mr. Doe to submit the documents to VBA. He can deliver or mail the documents, or upload scans or digital copies of the documents to the VA-DoD eBenefits website. He can also fax documents to VBA at this toll-free fax number: 844-531-7818.

In addition, you should mention the documents in your examination report and that you told Mr. Doe that he must deliver them to VBA.

When Veterans or Servicemembers bring material to a C&P examination, you can recommend they contact VBA about adding the new information to their file. This enables claimants to answer any questions VBA may have about the new information and ensures that it will be processed.

VHA Examiners VBA-Contracted Examiners
Use and refer to relevant documents from examinations and events.
  • Use and refer only to relevant documents from examinations and events that occurred after the claim was filed.
  • Records must be submitted to VBA in a timely manner or they will not be reviewed by VBA as a part of the evidence associated with the claim.
Advise the claimant to submit all other materials directly to VBA. Advise the claimant to submit all other materials directly to VBA.